Remote Support Services

You choose your service level and pay only for what you need.

Our experienced specialists serve as an extension of your IT department. With this managed IT service you have a variety of support options designed to meet your specific staffing and budget requirements..

Benefits of Remote Support

Gain access to a wide range of expertise without the expense of full time employees
Free current staff to address pressing issues.
Retain control of your IT assets
Ensure system availability 24x7
Reduce downtime and security threats
Increase risk management

REMOTE SUPPORT SERVICES

Customers may choose from a variety of customizable services:

Remote Maintenance
- Software maintenance, updates, support
- Maintain existing operating systems
- Problem diagnosis and resolution
Remote Application Services
- Database management (including DB2, Oracle, SQL)
Remote Server Support
Remote Network Services
Remote Security Services
System Administration
Support and implement changes requested by customer or changes recommended by Computer Reserves
Planning and support for new hardware implementations
Interface support for IT Management, Application Programmers and Computer Operations
Integration support of mainframe technologies with Open Systems technologies.
Support and implementation of operating systems and 3^rd party software vendor upgrades
Document current operating systems configurations
Training customer staff to support current systems
Daily administration and operational support
Consultation as to best practices

We support a variety of platforms including:

Windows
Unix
Linux
z/OS
z/VM
VSE

TESTIMONIALS

"My experience interacting with the HospITech Solutions/Computer Reserves technical support specialists has been excellent." Chief Information Officer
Leading NYC Healthcare Center

"...It's comforting to know that anytime I call upon them, they will always be there with an answer..." Vice President, IS Operations
A global investment bank

"...They are extremely responsive, reliable and enthusiastic..." Manager, Software Engineering
Leading developer of business intelligence and data warehousing software for mainframe, UNIX, and Windows environments

EXPERTISE